Find answers to the most common questions about our Mobile services.
LTE stands for “Long Term Evolution” and is the next level of wireless data technology after 3G.
In short; LTE is a technical process for high speed data for mobile devices.
LTE is designed to reduce the time it takes to transfer and receive data online, giving you faster speeds and an overall better internet experience.
With LTE you will definitely notice a difference when you're gaming, streaming, downloading and surfing as this will be 2x faster as the current technology on the island.
With Chippie LTE your data experience will go to another level by providing you with the fastest mobile data connection available at the moment on the island.
Download, stream and surf 2x faster in the palm of your hands with:
a download speed up to 16Mbps and
an upload speed up to 3Mpbs
With LTE you have the following benefits:
Faster downloads and uploads of video, music, pictures. Save time in everything you do on your mobile device as LTE is 2x faster.
Faster response on your applications. LTE is a simpler technology, therefore you will have a faster response on all your applications.
High data speeds while on the go! With the LTE plan you can watch high definition videos or listen to high quality music.
In order to be able to get LTE you will need the following:
Customers with a 4G UTS SIM don’t need to
change their SIM I order to be able to get LTE. The customers that are still in possession
of a 2G UTS SIM, must swap their sim for a 4G UTS SIM. This is FREE of charge and can be
done at any UTS Store or UTS authorized distributor.
No, all our data plans are open for anything that the customer wants to use data for. Meaning that we don’t restrict our data user by blocking certain apps. In this case, the LTE data you are receiving are also not restricted for any apps.
When you are in an area that has LTE coverage with an LTE device and with an active data plan that supports LTE (Premium Data plans prepaid and postpaid), you will see 'LTE' appear next to the signal bars at the top of your screen. Some other phones models, such as the Samsung S5, display 4G.
No, you will not always be connected to LTE as this depends on your location on the island and if there is LTE coverage available in that area. You might notice that your device is switching between 3G and LTE as you move around.
The indicated download and upload speed are up to maximums. The speed depends on your mobile device, coverage of LTE, traffic on the internet, and the number of users close to a network base station. In order to be able to make optimal use of our data services, the mobile device should be compatible with our network. Click here for more information about the devices.
If you have LTE data, you can continue making calls and sending SMS without any interruptions.
The customer should be in the possession of an LTE smartphone and/or a device that is compatible with our network. The frequencies of the device compatible with our network is:
Network |
Bandwidth |
---|---|
3G | 850 mhz/ 2100mhz |
LTE | 1800 mhz |
Important:
Many phone manufacturers produce 3G and LTE versions of the same model. Make sure that you go for a smartphone device with the right bands.
Make sure that you have the latest firmware.
Make sure you have the latest OS upgrade installed on your device
You will receive an SMS message automatically from UTS on the device where you have the 4G+ service activated. To notify you when you have exceeded the data limit indicated in your contract. After exceeding your limit, you will receive an SMS message every time your usage increases drastically. SMS notifications will be sent out twice a day at 12.00pm or 6:00pm, only if you have exceeded your limit and if your usage continues to increase drastically. If you use the 4G_ service on your IPad you can’t receive SMS notifications yet. However you can monitor your data usage through miKuenta
Streaming video’s and are also certain applications can consume high data usage. In order to prevent high data usage (and a high bill at the end of the month), please click here for more information.
No, in order to get LTE, you just have to use the standard APN for data service access: premium
Visit one of our UTS stores, bringing along:
• A valid form of identification (ID Card, Passport or driver’s license)
• Proof of address by Census registration of GEBE bill (no older than 3 months)
• 2 most recent monthly pay slips
• A deposit payment (amount relative to the plan of choice; ranging from ANG 179 to ANG 626.50)
Our friendly agents will assist you with your application for subscribed monthly service
Use your Minutes & SMS bundles for: calls & SMS to Chippie numbers on St. Maarten/ Saint Martin, calls & SMS to Chippieland, calls & SMS to other mobile operators on St. Maarten/ Saint Martin.
Also, calls to fixed line operators on St. Maarten, Saint Martin, Saba & St. Eustatius.
With your postpaid bundle package you are not restricted to your bundle minutes, SMS or data. Once you have used your bundle minutes, SMS or data you can still continue to make use of your service.
You have two choices:
1. You can continue to pay a flat fee per minute, SMS or megabyte. Calls: $0.20 per minute for calls to numbers on St. Maarten or Chippieland SMS: $0.10 per local SMS & $0.25 per international SMS Data: $ 0.10 per Megabyte
2. Add an add-on plan: You can add the additional bundle of minutes, SMS or data you need to your account to ensure that you continue at the best possible rate for your calls/SMS/data. Click here to see our add-on plans
The additional charges from either of these options will be added to your monthly bill.
No. Bundles minutes, SMS and data and add-ons do not roll over and expire at the end of your billing period.
Any services used that are not included in your bundle such as international calls or roaming charges will be added to your monthly bill.
Our current voicemail platform is out of support and outdated. The new voicemail mediabox is more customer friendly and has more and improved functionalities.
The new voicemail mediabox will be launched on May 7, 2014.
Nothing! You are automatically migrated the new voicemail mediabox.
ANG 0.27 per minute including OB
You will immediately receive a welcome SMS
(in Papiamentu) including a personal PIN.
For example: Bon biní na e sistema di voicemail. Un mail a ser krea pa e number di
telefon 5999585000 ku e PIN 4282.
If you don’t receive new messages or dial 9999 for a period of 90 days your mailbox automatically expires. Upon dialing 9999 again for the first time you will be presented to the tutorial to reconfigure your mailbox settings.
Yes, you can. The default language is Papiamentu, but you can change the language to either: English, Spanish, French or Dutch. You can do so upon calling 9999 and press [1].
You can modify your message with the
following options:
[1] To re-record your message
[2] Listen again
[4] To cancel your message
[#] To confirm message
You are asked to use your PIN when accessing voicemail from another device, for example from a fixed line. You can also choose to secure your voicemail mediabox by logging in with a PIN each time you call your voicemail.
Yes, you can. After calling the new voice
mailbox for the first time:
- call 9999
- press [3] for “Change personal settings”
- and press [2] to modify PIN
Call Customer Contact at 9242 and one of the agents will help you to reset your PIN.
“This person cannot be reached at the moment Please leave a message after the tone. After leaving your message you can modify it by pressing the pound key.”
No. Your original welcome greeting is left in the old voice mailbox. Youwill need to record a new personalized greeting message otherwise the default greeting will be played
If you are calling voicemail for the first time, you can record a new personalized greeting message by:
Call 9999,
Press [3] to record your greeting message.
By calling 9999. New voicemail messages are played immediately.
These messages will be automatically deleted after 14 days.
No. Your original stored messages are left in the old voice mailbox, so you cannot find them on the new voicemail mediabox. You have access to your old voicemail mediabox until one (1) month after launching the new voicemail mediabox, which is until June 7,2014. Stored messages are kept up to 14 days after which they are deleted.
You can access your stored voicemail messages on the old mailbox via 9998 (ANG 0.27 per minute including OB)
The old voicemail mediabox will be available for 1 month after launching the new voicemail mediabox, until June 7, 2014.
Dial 9999 to consult new
voicemail messages. After each message you are presented with the following options:
[1] Save message
[2] Delete message
[3] Replay message
[4] Previous message
[0] More information
[#] Next message
[*] Go to main menu
If you do not press any key either the next new message will automatically be played or
you are directed to the main menu.
Call 9999
- press [3] for personal options
- press [4] to enable message recording ON or OFF
For Curaçao: +5999 5199400( call), for Bonaire: 5997 969990. Call rates depend on the country you’re calling from. Listening to your voicemail while abroad, roaming charges may apply.
Few things can make people completely freak out as losing their cellphones. In this modern age Smartphones are used for so much more than just making phone calls. Just the thought of a stranger having access to all of your personal information, is unthinkable. Follow these guidelines to possibly finding your phone in case you are in such a situation.
Start checking the accustomed places you usually leave your phone. For example; woman bags, the place you usually charge your phone and other similar places. Check also under car seats or wherever you've been sitting that day, phones easily slip from your bag or pocket under a seat.
Use a friend's cell phone or a landline to dial your phone. If your phone is nearby, you'll hear it and can retrieve it. Alternatively, perhaps someone will answer it and can tell you where it is.
Ask if anyone in your family or circle of friends has seen––or borrowed––your phone. It's worth asking,you never know!
This will let anyone who might have access to your phone know that it is lost, or the SMS notification sound may help you find it if it’s nearby. The message could say; "Help! I lost this phone. If you find it please call 511 1111. ‘Karma’ points will be instantly awarded.J"
This is an easier and faster way, but requires you to have subscribed to one of our data plans so
that your phone could have access to the internet.
Use Find My iPhone to track your lost iPhone.
If you have an iPhone, use Apple’s Find My iPhone service or third-party
apps such as GadgetTrak
Use the Android Device Manager to find a lost Android phone.
Visit google.com / android / device manager in any web browser. You will need to log in with
your Google account.
The Android Device Manager website is a service provided by Google that allows you to track your
phone using Google Maps. You can also remotely wipe your phone’s data if you have the correct
box ‘checked’ on your phone.
Use the Windows Phone website to find a lost Windows phone.
Windows Phone users can visit the ‘Find My Phone' section of the Windows Phone website
(windowsphone.com). There you can track and remotely wipe your phone.
You will need to log in with your Microsoft account.
Visit the nearest police station and report it. You might be lucky, somebody could have been kind enough to have handed it in!
Visit the nearest UTS Store with a police report and your
SIM PUK
code.
Request to block your SIM or to make a SIM-Swap. This will keep someone from making unauthorized
calls with your SIM card.
If you haven't already installed a helpful app to locate your lost phone, do so once you've got your phone back or purchased a new one. Examine your password strength, and evaluate if you really need to have important accounts always ‘logged in’ on your phone. Keep a record of your phone’s IMEI number and SIM PUK code.
If you are a prepaid user, request your account to be created on your name. This way we can always use your ID to verify that you are the user.
In case your postpaid phone has been stolen make sure you hurry to one of our UTS stores to fill out a form so we can block your subscription. This prevents you from high bills due to misuse. In case your phone has been stolen after closing hours you can go to our security services at Mahaai, they will assist you accordingly.
If you do not use the complete amount of your call credit from your Chippie Prepaid account and the account reaches its expiry period, you can no longer make calls. You must recharge your phone to keep making calls. You do not lose the expired amount. When you recharge your account you have a lapse of 60 days to recharge your account again to get the amount back .If you fail to do so your phone will be disconnected.
When you use all your credit (available balance) from your Chippie Prepaid account, you cannot make phone calls anymore. In order to make phone calls again, you must recharge your account
The Chippie Prepaid Card is a prepaid telephone card which you can use to recharge your (prepaid mobile) account so you can make calls using your CHIPPIE mobile phone. Chippie Prepaid Cards are widely available, at denominations of 5, 10, and 20 dollars; once uploaded on your Chippie mobile phone, your credit has 30-day validity.
To access the main menu of the CHIPPIE Prepaid Service, you must: dial * 91 (star 91) or #191# send
To hear your balance:
Call *91 (star 91)
Press 1
To see your balance:
#191# send
A PUK Code is an 8 digit code that you must use to unblock your phone. A phone is blocked when you enter a wrong PIN Code several times in a row. However, if you repeatedly enter one wrong PUK Code after the other, your CHIPPIE SIM-card will be permanently blocked. This means that you cannot use your CHIPPIE SIM-card anymore. In this case you must buy a new CHIPPIE SIM-card.
A PIN Code (Personal Identification Number) is a secret personal code of 4 digits that you can use to block your phone. By doing this, you prevent others to make calls from your phone.
When you buy a CHIPPIE SIM-card, the PIN Code is 0000. It is recommended to change this PIN Code as soon as you start using the SIM-card.
When a phone is blocked with a PIN Code, you must use that PIN Code every time you turn on your phone. If you use a wrong PIN Code several times in a row, your phone will be blocked. In this case you must use your PUK Code to unblock your phone.
A Chippie SIM-card contains all information that corresponds to you, like your phone number, type of accessible service (prepaid or postpaid) and a list of numbers that you call more often if saved on your SIM (Phone Book).
Prepaid CHIPPIE cards are available all over the island in most stores that sell prepaid phone cards. The prepaid cards can be purchased at 5, 10 and 20 dollars.
To learn about how to recharge your Chippie account please click here
Through the SMS service you can send messages of a maximum of 160 digits, directly from your cell phone to another cell phone. It is good to consult the phone manual to check how this service functions on each phone.
Voice Mail is the voice message recording service. You can access your voice Mail when you’re in St Maarten and when you’re abroad.
To listen to recorded messages on the CHIPPIE Voice Mail Service from a phone in St Maarten, you must dial *99, and follow the instructions or you can dial 9 519 9400 and follow the instructions.
You can also access the CHIPPIE Voice Mail Service from abroad. In this case one must dial the following number: + 599 9 519 9400.
CHIPPIE is the name of the Cellular Phone Service of UTS. It is a highly advanced cellular phone service technology that offers reliable voice and data services.
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