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Covid-19: BE prepared!

Dear Valued Customer and Partners,

We are facing an unprecedented situation with the spread of the coronavirus (COVID-19). Developments are rapidly occurring and decisions are being made in real-time that affect our colleagues, our families and our wider community.

One thing that remains consistent and is critical in these challenging times is the ability for you to communicate and connect with your loved ones and conduct your business as best as possible.

Our leadership team is meeting continuously to assess and appropriately respond to the situation and we are operating in accordance with guidance from local government and public health authorities.

In addition, we also have extensive online collaboration capabilities and we are working tirelessly to help everyone stay safe while at the same time continuing to serve you.

Please see below measures we are taking to help you stay connected and some more information on how you can contact us.

Health and Safety

The health and safety of our customers and employees is paramount and we are proud to have the highest safety standards in the industry. We have now taken additional to follow all local and World Health Organisation guidelines as they evolve.

Customer Service & Retail Stores

We have many remote service solutions that will allow you to avoid crowded areas and our Customer Support Team is available from 8.00am - 5.00pm so you can:

  • Activate new products and services
  • Check your account status
  • Pay your bill online
  • Report service disruptions
  • Top-Up prepaid plans

Please visit http://eux.uts-ec.com/ or give us a call at +1 721 588 1010.

Retail Stores

At this time our partners at GEM Enterprises are fully functional and will remain open, however, please check opening hours before visiting as they may change at short notice.

Maintaining the Network

We have the strongest, fastest and most reliable networks in the Dutch Caribbean and we are increasing the capacity and speed in order to accommodate the anticipated increase in demand.

We have also activated our emergency plan and our technical teams will be working around the clock to keep you, your loved ones and your businesses connected.

We are by your side.

Summary: 
We are facing an unprecedented situation with the spread of the coronavirus (COVID-19). Developments are rapidly occurring and decisions are being made in real-time that affect our colleagues, our families and our wider community.